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What You Agree to When You Use hello55

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these legal terms set out what we expect from you and what you can expect from us.

Account eligibility by local lawWallet terms: bKash, Nagad, RocketData handling and privacyDispute and contact processPolicy update notices
hello55 What You Agree to When You Use hello55
DATA AND SECURITY

How We Handle Your Account and Data

Your account data — including your registered mobile number, wallet identity, and transaction history — is stored securely and is not shared with third parties outside of what is required for payment processing and regulatory compliance. We use encryption on all account sessions. If you access hello55 from a mobile browser or through our mobile interface, the same protections apply regardless of device.

Data Retention

We keep your account and transaction records for as long as required by applicable legal obligations. You can request a summary of what we hold by contacting support via the email channel.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or clear cookies through your mobile or desktop browser settings at any time.

Account Security

Login uses a one-time password sent to your registered mobile number. If you notice activity you did not authorise, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered details, correct a wallet number, or request account closure, go to account settings or contact support with your verified mobile number and wallet type for identity confirmation.

LEGAL CONTACT

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of the data we hold about your account, or need to raise a dispute about a transaction made via Nagad or Rocket, our support team handles legal queries separately from general account help. Use the channels below and mark your message as a legal or policy matter so it is routed correctly from the start.

Live Chat — Policy Queries Open chat from your account dashboard and select the legal or policy category. A support agent will handle your query and escalate to the compliance team if needed.
Email — Formal Requests Send formal data requests, account closure notices or dispute submissions by email. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — used on the account.
Account Dashboard — Policy Updates Policy change notices appear inside your account dashboard before they take effect. Check the notices section regularly so you are aware of any updates affecting your account conditions.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, wallet policies, and what happens when terms change. If your question is not answered here, reach out via the support channels listed above.

Access depends on your local law and whether your region is currently eligible. We do not make that determination for you — check the regulations that apply in your location before opening an account.

No. The wallet you use must be registered in your own name. Third-party wallet use — including a family member's bKash or Nagad account — is a breach of our account terms and may result in restrictions.

Send a written request to our support email with your registered mobile number and the wallet type on your account. We will respond with the data we hold under applicable legal timelines.

We post a notice in your account dashboard before any change takes effect. Continuing to use the platform after that date means you accept the updated terms. You can close your account if you disagree.

No. One person, one account. Duplicate accounts linked to the same wallet number — whether bKash, Nagad, or Rocket — are a breach of our terms and both accounts may be closed without prior notice.

Open a legal or policy query via live chat or email. Include your Rocket transaction reference and account details. We log all dispute submissions and respond through the same channel you used to contact us.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.