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How hello55 Handles Your Personal Information

Your privacy is part of how we run this platform. When you open an account, deposit via bKash, Nagad, or Rocket, or contact our support team, we collect only what we need to keep your account working and your transactions secure.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredBangladesh-Focused PolicyYour Rights, Clearly Stated

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email at the address shown in your account settings, or through the help section in the mobile app. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your request before we begin processing it.

Live Chat Open your account dashboard and tap the chat icon. Our support team handles data and privacy queries alongside general account help.

Email Support Send your data request to the email address listed in your account settings under Help. Include your registered account details so we can verify your identity.

In-App Help The help section in the hello55 mobile app has a direct path to submit a privacy or data request without leaving your account session.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply account-level security measures across every part of the platform — from login to payment processing. Your session is protected by SSL encryption, and account access requires OTP verification tied to your registered mobile number. We keep your data only as long as necessary and follow a defined retention schedule for inactive accounts.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered number. If you notice unrecognised access, contact support immediately and we will lock the account while we investigate.

Data Retention

Active account data is retained while your account is open. After closure, we keep records for the period required under applicable regulations, then delete them from our systems.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a request via live chat or email. We verify your identity before making any changes to your account record.

What This Privacy Policy Covers

hello55 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with hello55 — from the moment you register to every deposit you make through bKash, Nagad, or Rocket, and every message you send to our support team. We collect your name, contact details, payment method identifiers, and device

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information. We use this data to verify your account, process wallet transactions, and respond to your queries. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services require to complete
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your transaction. We retain your account data for as long as your account remains active and for a period after closure as required by applicable regulations. Your use of this platform and the protections available to you depend on your local law and the eligible regions
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in which this service operates. If you are accessing hello55 from Bangladesh, local data protection rules apply alongside our internal policy. We review this policy periodically and will notify you of material changes through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Here are the questions we hear most often about how hello55 handles personal data, account information, and your rights as someone using this platform.

We collect your name, contact details, date of birth, and the payment method identifiers you use — such as your bKash or Nagad account reference. Device and session data is also logged for security purposes.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with service providers who help us operate the platform. We do not sell your data.

Contact our support team via live chat or the email address in your account settings. We will verify your identity and provide your data within a reasonable timeframe after confirmation.

Yes. Submit a deletion request through live chat or email support. We will process it in line with our retention obligations — some records must be kept for a regulatory period before full deletion.

Payment data is transmitted over SSL-encrypted connections. We store only transaction references for bKash, Nagad, and Rocket — never your wallet PIN or full payment credentials.

Access and the protections available to you depend on your local law and eligible regions. If you are in Bangladesh and your use of the platform is permitted under local law, this policy applies to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoTerms & Conditions

How hello55 Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy

01 What personal data does hello55 collect when I open an account?

02 Does hello55 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask hello55 to delete my account data?

05 How does hello55 protect my payment information?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

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